Privacy

At Sparesco, your privacy is important to us. We are dedicated to protecting the personal and business information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you visit our website or interact with our services, including the purchase, processing, and delivery of automotive and industrial spare parts. By accessing our website or using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect a variety of information to provide and improve our services. The types of information we may collect include:

  • Contact Details: Such as your full name, mailing address, email address, and phone number. This information helps us communicate with you regarding orders, inquiries, and customer support.
  • Business Information: This includes your company’s legal name, VAT/GST registration number, and both billing and shipping addresses. We use this information to generate accurate invoices, validate transactions, and ensure timely delivery of goods.
  • Transaction Details: We maintain records of your purchases, including order history, product details, transaction dates, and payment status. While we do not store full credit or debit card numbers, payment data is securely processed by certified third-party payment gateways.
  • Website Usage Data: When you visit our website, we may collect technical data such as your IP address, browser type, operating system, referring URLs, and information about the pages you view. This helps us understand how users interact with our site and allows us to optimize performance and user experience.

2. How We Use Your Information

The information we collect is used to deliver an efficient, secure, and personalized service. Specifically, we may use your data for the following purposes:

  • Order Fulfillment: To process your orders, verify payment, manage shipping logistics, and deliver products to your specified address.
  • Customer Communication: To send you order confirmations, delivery updates, invoices, and respond to customer service inquiries or technical issues.
  • Service Improvement: We analyze user behavior and transaction data to enhance our website functionality, streamline our ordering process, and improve product offerings and overall customer experience.
  • Record Keeping: To maintain accurate business records, facilitate auditing processes, and meet our internal operational requirements.
  • Legal Compliance and Fraud Prevention: We may use your information to detect and prevent fraudulent activities, ensure security, and comply with regulatory or legal obligations imposed by authorities.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in limited circumstances, such as:

  • Shipping and Logistics Partners: To ensure timely and accurate delivery of your products, we may provide your shipping details to trusted courier services and freight companies.
  • Payment Processors: Transactions are securely handled through accredited third-party payment gateways, which receive only the necessary information to process your payment.
  • Service Providers: We may engage third-party vendors to support our IT infrastructure, website management, marketing activities, or customer support. These service providers are contractually bound to maintain the confidentiality and security of your information.
  • Regulatory Authorities: If legally required, we may disclose your data to government agencies, tax authorities, or law enforcement bodies to comply with legal obligations or respond to lawful requests.

4. Data Security

We take the security of your data seriously and implement industry-standard measures to protect it. These include:

  • Technical Safeguards: Such as secure server connections (SSL), data encryption, firewalls, and access control mechanisms.
  • Organizational Measures: Including staff training, restricted access to sensitive data, and internal policies for data handling and breach response.

While no system can guarantee absolute security, we continuously review and update our practices to minimize risks and protect your information against unauthorized access, loss, or misuse.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze traffic patterns. These technologies allow us to:

  • Remember your preferences and settings.
  • Understand how you interact with our website.
  • Improve website functionality and performance.

You can choose to disable cookies through your browser settings, but please note that doing so may affect certain features and functionality of the site.

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we do, the updated version will be posted on this page with a new "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your data.